{
  "state": "My card keeps getting declined when I renew.",
  "questions": {
    "impact": {
      "type": "score",
      "instructions": "Rate the business impact using only the reported facts.",
      "criteria": [
        "No function impaired",
        "One user impaired, with a workaround",
        "One user blocked from a core function",
        "Many users blocked from a core function"
      ]
    }
  }
}