{
  "state": "My card keeps getting declined when I renew.",
  "questions": {
    "category": {
      "type": "choice",
      "instructions": "Which team should handle this ticket?",
      "criteria": {
        "billing": "Invoices, payments and refunds",
        "access": "Login, passwords and permissions",
        "bug": "The product behaves wrongly"
      }
    }
  }
}